Our Lifetime Guarantee
OUR SOFA BED LIFETIME GUARANTEE
Long-lasting quality
We're so confident of the quality of our sofa beds that we are more than happy to offer a Lifetime guarantee* on all our sofas and sofa beds. In the unlikely case you should encounter problems, simply send our customer service team an email with a description and photographs of the damage, we will then arrange for a repairer or make an exchange. The guarantee period begins on the date of delivery. Our Lifetime guarantee covers the mechanism and frame issues that have occurred despite proper use and handling (upholstery, mattresses and electrical components are guaranteed for 5 years). Find the conditions below,
- Proof of purchase is the responsibility of the purchaser.,
- Normal 'wear and tear', including staining, excessive soiling, abrasion, tears and burns is excluded.
- The cracking of wood due to changes in room humidity or heat is excluded.
- This guarantee is non-transferable.
- In order to fulfil our obligations under this guarantee, we have the right to choose the most cost-effective solution. This could involve fixing the issue, replacing the unsatisfactory component, or partially refunding the original purchase price.
- In the event of an exchange or full refund, faulty goods will be returned to our ownership.
- Claims under the guarantee are limited to the original purchase price of the unsatisfactory merchandise.
- This warranty excludes non-domestic use and goods taken outside the area we service UK or the European Union.
- Guarantee for non-domestic use is limited to 5years.
- The validity of this guarantee would not be valid if the product has been adapted, abused or altered.
Our conditions above do not affect your statutory consumer rights under the Sale and Supply of Goods to Consumer's Regulations 2002.
*See our T&C for more information.
