Terms and condtions

Acceptance of Orders: All orders placed are confirmed by e-mail after submission, no order should be deemed to be accepted without being confirmed, all orders are fulfilled subject to these terms and conditions.

Currency: All prices quoted are in Pound Sterling or in any other currency on request; all payments are to be made in Pounds sterling, Euros or American Dollars on request. (Your credit card providers will charge the order in your local billing currency)

Value added tax : VAT is charge on all sales within The United Kingdom and EU.  All purchases with delivery outside the United Kingdom and EU are charged less VAT and would also exclude duties. (UK VAT at 20%).

Shipping/Carriage: Normally all prices quoted include kerbside delivery within the United Kingdom and EU, 2nd man, and fittings can be quoted on request, deliveries would normally be made within 5-8 weeks, depending on destination and product ordered. * Home assembly may unfortunately not be available in all areas. (Installations are not made by us directly but outsourced to a fully insured fitting specialists in your area, any issues regarding installations would need to be taken up with the fitting company direct) Please contact us for cost and information on deliveries to destinations outside the United Kingdom and EU. delivery@sofaandsofabed.com

Storage: We can store your order for free with our forwarders for 7 days after a storage fee or £ 20/m3 per week will be added to your invoice.

Damage in Transit: After leaving the factory all goods are insured by our forwarder against loss and damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarder's insurers. If you receive a battered parcel, take a photo if possible and note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "unable to inspect goods on delivery or similar to warn the forwarder that a claim may be forthcoming.  IMPORTANT for kerbside deliveries and orders with a value over £500 our forwarders require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 7 days of taking delivery.

Payment terms: You may settle your order direct online or over the telephone, +44 (0)203 935 7710. Pay by Visa, MasterCard or Delta (debit or credit cards) You may e-mail us your name, telephone number and a list of what you would like to order, we will then call you back to arrange, (do not e-mail us your credit card details) sales@sofaandsofabed.com

Office address: 

535 Kings Road
London SW10 0SZ
United Kingdom
Telephone: +44 (0)203 935 7710
E-mail: info@sofaandsofabed.com

Guarantees: We're so confident of the quality of our sofa beds that we are more than happy to offer a Lifetime frame guarantee* on all our sofas and sofa beds. In the unlikely case you should encounter problems, simply send our customer service team an email with a description and photographs of the damage, we will then arrange for a repairer or make an exchange. The warranty period begins on the date of delivery and is limited to 15years. Our Lifetime guarantee covers the mechanism and frame issues that have occurred despite proper use and handling, upholstery, mattresses and electrical components are guaranteed for 5 years, find our conditions here below.

  • Proof of purchase is the responsibility of the purchaser.
  • Normal 'wear and tear', including staining, excessive soiling, abrasion, tears and burns is excluded.
  • The cracking of wood due to changes in room humidity or heat is excluded.
  • This guarantee is non-transferable.
  • In order to fulfil our obligations under this guarantee, we have the right to choose the most cost-effective solution. This could involve fixing the issue, replacing the unsatisfactory component, or partially refunding the original purchase price.
  • In the event of an exchange or full refund, faulty goods will be returned to our ownership.
  • Claims under the guarantee are limited to the original purchase price of the unsatisfactory merchandise.
  • This warranty excludes non-domestic use and goods taken outside the area we service UK or the European Union.
  • Guarantee for non-domestic use is limited to 5years.
  • The validity of this guarantee may be affected if the product has been adapted, abused or altered.

    Guarantees for Stain protections re offered under separate terms and conditions.

    14-day money-back guarantee conditions: for your added peace of mind, the offer is not a substitute for not making the right choice. To help you get it right we suggest that you visit our showroom "if possible" to eliminate the chance of getting it wrong in the first place, we will of course be there to assist and answer any questions you might have. If cannot visit us, please make sure to use our free sample service, so you can test out the fabrics you like at home to make sure you get exactly what you want. *Our 14-day refund policy is applicable solely to online orders and for customers that have not been able to visit our showroom, to qualify your sofa or sofa bed must be made in a previously ordered upholstery sample this offer is for the moment only valid for orders delivered within the United Kingdom and most of Europe,  If that's the situation and you comply with the above conditions, we will collect your order but to partially offset the expenses, there will be a £70 collection fee and the delivery and installation charges are non-refundable. The product returned needs to be in an as new conditions and not soiled or damaged.

    Returns and Refunds: Return policies vary depending on product. For non-custom-made goods, we accept returns within seven days after you have been taking delivery or your order, goods must be returned at the customers expense in its original packing and in an unused condition to the original point of dispatch, on request this can be arranged by us.  Refunds would be arranged within 30days after we have received the goods, less the collection fee, insurance, freight costs, and subject to inspection as to their suitability for resale.
    Upholstered or fitted furniture where you have specified a particular fabric or colour are always custom-made orders and can generally not be returned.  Customers based outside the United Kingdom or Europe will also be responsible for any custom charges that might be charged when returning goods.  If you wish to make a return, please contact us by Telephone +44 (0)203 935 7710 or email returns@sofaandsofabed.com for a return authorization code, returns are not accepted without this code.

    Cancellations: Cancellation of non-custom orders must be done before collected from our factory; custom made orders can only be cancelled before put in production.
    If you wish to cancel your order, please contact us as soon as possible by Telephone +44 (0)203 935 7710 or e-mail cancelations@sofaandsofabed.com

    Payment and Retention of Title: Under normal circumstances, goods must be paid for prior to dispatch. If for any reason, goods are agreed to be shipped prior to clearance of payments, title in the goods shipped belongs to SofaandSofabed.com, until payment in full.

    Confidentiality: We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do never supply mailing information to third parties.

    Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

    These conditions do not supersede statutory rights under the Sale of Goods acts but are designed to clarify the principles and procedures by which we operate.

    Visit our London Showroom


    The Plaza, 535 Kings Road

    London SW10 0SZ, UK

    T.+44 (0)203 935 7710 E.sales@sofaandsofabed.com

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